Refund Policy

Last updated: August 17, 2026

General Policy

All digital product sales on FileWale are final due to the nature of digital downloads. Once a file has been downloaded, we are unable to issue refunds.

Subscription Refunds

Subscription fees are non-refundable once the subscription period has started. If you have not downloaded any files and request a refund within 2 hours of purchase, we may consider a refund on a case-by-case basis.

Eligible Refund Cases

Refunds may be issued in the following cases: (1) Duplicate payment charged, (2) Technical issue on our end that prevented file access for the entire subscription period, (3) File was verified as corrupted and our support team was unable to provide a replacement within 72 hours.

How to Request a Refund

Contact us at support@filewale.com or via Telegram with your Order Number and reason within 24 hours of purchase. Our team will review and respond within 48 hours.

Wallet Balance

Wallet balance is non-refundable once added. It can only be used for purchasing subscriptions and files on the platform.

Chargebacks

Initiating an unjustified chargeback will result in immediate permanent account ban without any refund.